This privacy policy outlines how IML Solutions collects, uses, and protects any information you provide while using this website.

At IML Solutions, we are committed to safeguarding your privacy. If we request certain information that can identify you when using this site, you can rest assured that it will be used solely in accordance with this privacy policy.

We may update this policy periodically, so please check this page regularly to ensure you are satisfied with any changes. This policy is effective from 1st January 2024.

Information We Collect

We may gather the following types of information:

• Your name
• Contact details, including your email address and phone number

Additionally, we will collect data from your interactions through our website, emails, social media, SMS, and other written communications.

How We Use Your Information

We collect this information to better understand your needs and enhance our services, specifically for the following purposes:

• Maintaining internal records
• Improving our products and services
• Sending you promotional emails regarding new products, special offers, or other information we think may interest you using the email address you provided
• Occasionally contacting you for market research purposes

We may reach out to you via email, phone, or post. We also customise the website according to your interests.

Data Security

We are dedicated to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to protect and secure the information we collect online.

Use of Cookies

A cookie is a small file that requests permission to be placed on your computer’s hard drive. Once you consent, the file is added, and the cookie assists in analysing web traffic or notifying you when you visit a particular site. Cookies enable web applications to respond to you as an individual, allowing them to tailor their operations to your needs, preferences, and dislikes by gathering and remembering relevant information.

We utilise traffic log cookies to identify which pages are being accessed, helping us analyse data about web page traffic and improve our website to better suit customer needs. This information is used solely for statistical analysis, after which the data is removed from the system.

Overall, cookies help us enhance your experience on our website by allowing us to monitor which pages you find useful and which you do not. A cookie does not provide us access to your computer or any information about you beyond the data you choose to share.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline them if you prefer. This may prevent you from fully utilising the website.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, please note that we do not have control over that other website. Consequently, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites, as they are not governed by this privacy policy. Exercise caution and review the privacy policy applicable to the website in question.

Managing Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

• If you have previously consented to us using your personal information for direct marketing, you can change your mind at any time by contacting us at sales@imlsolutions.co.uk.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are legally obligated to do so. We may use your personal information to send you promotional information about third parties that we believe may interest you, provided you have indicated you wish to receive such information.

You may request details of personal information we hold about you under the Data Protection Act 1998, for which a small fee will be charged. To request a copy of the information we hold, please email sales@imlsolutions.co.uk.

If you believe any information we are holding about you is incorrect or incomplete, please contact us at the above address as soon as possible. We will promptly rectify any inaccuracies.

Call Recording

When you contact us or we contact you, your telephone call may be recorded for the following reasons:

• To establish factual evidence (e.g., to validate a business transaction)
• To assess or demonstrate compliance with quality control and training standards
• To prevent or detect crime or for national security purposes
• To ensure adherence to regulatory practices or procedures applicable to our business
• To investigate or detect unauthorised use of our communication systems
• To determine the relevance of communications to our business operations

This privacy policy was last updated on 1/10/24. For any questions or concerns regarding this policy, please contact us at sales@imlsolutions.co.uk.